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IVRLocator Help
Call whisper options: Enables you to provide agents receiving a transferred call the option to accept or reject the transferred call. If the "Call whisper" value is selected, then the agent receiving a call will be able to accept or reject that call; if the "Do not call whisper" value is selected, then the call is transferred without giving the agent the option to accept or reject the call. The interaction between the IVR and the agent will be carried out without the caller listening in. The caller during that period will be listening to on-hold music.

Location ID: A numeric identification number that you will be asked for while using the the prompt manager to record your location information over the telephone.

Main menu transfer option: In the "types" screen, if you check the "Offer option to transfer to agent" box, the main menu will offer the caller the option to transfer to a live person. In the "Transfer option" row, you can specify what the person can say to trigger that option in the menu. Note: the only DTMF option allowed for tranferring to the live person is '0'.

Main transfer number:The phone number to which the caller would be directed in case no locations were returned to the caller for their given zip code.

Maximum locations returned: Sets a limit on the number of locations returned that fall within the search radius. If you set the maximum locations returned to 5 and the search radius to 10, the system will return to the caller at most 5 locations that fall within a 10 mile radius of the zip code they provided.

PIN: A four-digit personal identification number you will be required to enter when logging to your IVRLocator web account and your prompt manager over the phone.

Prompt Manager: The Voice User Interface that lets you record your greeting and locations over the phone. If you want to record the audio for a location, call your locator's phone number at , press *88, and follow the instructions.

Read back location address: Check this flag if you want the system to read back to the caller the full address of a returned location.

Read back location phone number: Check this flag if you want the system to read back to the caller the phone number of a returned location.

Search radius: The longest distance from the zip code entered by the caller to locations that should be returned to the caller. If you set the search radius to 10, it means that the system should return to the caller only locations that fall within a 10 mile radius of the zip code they provided.

Transfer options: You have a choice of whether or not you want the system to transfer the caller to locations returned. Select "Transfer call" if you want the system to transfer the call, and "Do not transfer call" if not.